Refund and Returns Policy
Guudeal Refund & Return Policy
Return Window
Most items may be returned within 30 days of delivery for a full refund. For holiday purchases or gifts, we may offer extended return windows—please check your order confirmation for eligibility.
Return Eligibility
To qualify for a return:
- Items must be unused, in original condition, and in original packaging
- Include all accessories, manuals, and tags
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards and downloadable software
- Health and personal care items (if opened)
Return Process
- Start your return by contacting us at Info@guudeal.com
- Ship your item to 4621 impatiens CT N, Minneapolis MN 55443
- We recommend using a trackable shipping service for high-value items
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected:
- You’ll be notified via email
- Approved refunds will be issued to your original payment method within 3–5 business days
If your refund is delayed:
- Check your bank or credit card statement
- Contact your financial institution
- Still need help? Reach out to us at Info@guudeal.com
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at {email address}.
Gift Returns
If your item was marked as a gift:
- You’ll receive a gift credit once the return is processed
- If the gift was sent to the giver first, the refund will go to them
Partial Refunds
Partial refunds may apply if:
- Items show signs of use
- Packaging or components are missing
- Items are returned after the 30-day window
Guudeal Returns & Refunds – Frequently Asked Questions
How long do I have to return an item?
You may return most items within 30 days of delivery. Items must be unused, in original condition, and include all packaging and materials.
What items are NOT eligible for return?
We do not accept returns for:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases
- Downloadable software
- Gift cards
- Opened health and personal care products
What do I need to include with my return?
Please include:
- Your item in original packaging
- All accessories or tags
- A copy of your receipt or order confirmation
Will I be refunded in full?
Yes—if the item is returned eligible, unused, and on time, you’ll receive a full refund to your original payment method. Please allow 3–5 business days after we’ve approved the return.
What if I haven’t received my refund?
If it’s been over a week:
- Check your bank or card account
- Contact your financial institution
- If you still need help, reach out to us at info@guudeal.com
How do gift returns work?
If the item was marked as a gift:
- You’ll receive a gift credit once your return is processed If not marked as a gift:
- The refund goes back to the original purchaser
Can I exchange an item instead of returning it?
Yes—but only if the item is defective or damaged. Contact us at {email address} and we’ll guide you through the exchange process.
Who pays for return shipping?
If the return is due to a defect or error on our part, we’ll cover return shipping. Otherwise, customers are responsible for shipping costs, which are non-refundable.
Where do I send my return?
Please mail returns to:
USA Head Office: 4621 Impatiens CT N, Minneapolis MN 55443
We recommend using a trackable shipping method for valuable items. We are not responsible for items lost in transit.